Me and My Customers

HOO RAHH for websites & putting my ‘stuff’ out there!… Up until a couple of years ago all of my work has always been on recommendation & word of mouth. It was like these customers already knew me because they had already seen my work & had talked about me before we met. I loved it.. this system kept me busy & there was that trust factor already there.

It wasn’t until after years of badgering from my beautiful wife that I should advertise and build a website to promote my work. Not just turn up to do quotes with some crappy snapshots of samples of work that I had done.. “what’s wrong with what I’m doing?.. I’m working aren’t I?”.. What I was about to learn, was that there was a whole lot of opportunity out there to really discover how much I actually didn’t know about people.

Suddenly I was swimming in unknown waters, the potential customers who were now ringing me to look at their work knew absolutely nothing about me except for the photos on my webpage…which still aren’t all on there because I’m too slack! Lol I’ll get there… You see these new clients were asking me questions with a hint of scrutiny because they didn’t know me as I wasn’t recommended to them… They were ‘checking me out’ to see if I really knew my stuff..

What I found was that I have never felt under pressure. In fact it has been a growing experience I realize that I actually know more about this work than I have ever given myself credit for! As many of these clients have called on me ‘cold turkey’, I have found myself easing these people into my trust & developed strong ties & relationships with them as the project commences & works towards completion..

I’ve got to say that this new system has opened new doors for me. I now feel a different connection with my customers. I realize that there is always opportunity to learn and that I don’t for a second think that I might know it all. In fact, if a customer asks me a question about this stuff that I’m not sure of I’m always proud to respond with “I don’t know.. How about I find out?! “